1. What Hank is
Hank is a Salesforce assistant. It's installed in your Salesforce org as a package and connects to a service run by Visios. Your team asks questions in plain language, and Hank looks up answers in your Salesforce, suggests changes for a person to approve, and helps with related tasks. Salesforce remains your system of record.
2. Your account
You're responsible for the people you give access to, both in the Visios portal and in Salesforce, and for keeping sign-in emails secure. Tell us promptly if you think someone has accessed your account without permission.
The person accepting these terms confirms they're authorized to do so for their organization.
3. Plans, billing, and cancellation
Plans are billed monthly or yearly in advance through Stripe and renew automatically until cancelled. Each plan includes a monthly allowance of questions; question packs add more and last 12 months. Upgrades take effect right away; downgrades start at the next monthly period.
You can cancel any time from the billing portal. Hank keeps working until the end of the paid period. If a payment fails, Hank keeps working for a 10-day grace period while you update your payment details.
Questions about a charge? Email jpm@visios.us and we'll work it out with you.
4. Your data
Your Salesforce data is yours. Hank uses it only to answer your team's questions and carry out actions your people approve. Hank works as each person, so it only sees what that person can already see in Salesforce.
Visios does not store your Salesforce records, your team's questions, or Hank's answers. To write an answer, the question and the relevant results are sent to our AI provider for that request only. Conversations your team saves are kept in your own Salesforce org. See How Hank handles your data and our Privacy Policy for details.
Your data is not used to train AI models.
5. Acceptable use
You agree to follow our Acceptable Use Policy. We may suspend access if Hank is being used in a way that breaks it, puts others at risk, or breaks the law.
6. AI answers
Hank can make mistakes. Answers show what Hank checked so you can verify them, and changes to your data always wait for a person's approval. You're responsible for reviewing important answers and the changes you approve.
7. Our service
We work to keep Hank available and secure, and we may improve or change features over time. The Hank package and service remain Visios property; your subscription gives your organization the right to use them while it's active. When a subscription ends, access to Hank stops.
8. Limits of liability
Hank is provided as is. To the extent the law allows, Visios isn't liable for indirect or consequential losses, and our total liability is limited to the fees you paid in the 12 months before the claim.
9. Changes and contact
If we make material changes to these terms, we'll ask you to accept them again in the portal. These terms are governed by the laws of the State of Florida. Questions: jpm@visios.us.